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An Empirical Research on the Mechanism of Service Recovery and Customer Loyalty in Network Retail

机译：网络零售中服务恢复与顾客忠诚度机制的实证研究

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《International Conference on Computational Intelligence and Software Engineering;CiSE 2009》|2009年|1-4|共4页
会议地点 Wuhan(CN);Wuhan(CN)
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Chang Yaping; Hu Shaolong; Yan Xing;
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