Intercom Ontario: A User-Centered Field Trial

摘要

The mandate that Intercom Ontario be a user-centered trial involved the making of a number of chokes. This paper describes what these choices were, the rationale behind these choices, their consequences, and the proposed solutions. The objective of the Intercom Ontario field trial is to examine the Impacts of these solutions in a real world setting and their practicability over the long term. It Is expected that the trial will generate knowledge to support all relevant stakeholders: information users as well as Information providers at private, public and government levels.