A FRAMEWORK FOR BUILDING A LEARNINGORGANIZATION THROUGH ISO 9000 REQUIREMENTS

摘要

The objective of this paper is to develop a framework that integrates the concepts of organization learning,organization memory/ knowledge management, and total quality management to build an environment andculture of organization learning. The paper starts by describing the different aspects of the learning process,and the definition and requirements of an OM/KM. A model for OM/KM build-up life cycle is constructed thatsupports different learning methods. The framework is then presented that incorporates all components relatedto achieving a learning organization. To create learning organization processes, quality teams must beelevated successively to knowledge teams, then to innovation teams through creative thinking practices. Thisprogression is depicted along two dimensions: technology needed to store, distribute, and use of informationand knowledge; and data transformations from data to information, to knowledge, to intelligent, and eventuallyto innovation. Finally, the article provides recommendations to supplement the ISO9000 documentation thatwould assist in building a learning organization.