The strategic intent of QS-9000 is to have a quality system that employees feel is worthwhile maintaining and one in which they are willing to invest their intellectual energies. To accomplish these two goals, first we must clearly understand what QS-9000 is and what it is not. Then we must formulate a simple set of measures that can be assessed internally whether a facility meets a certain strategic intent. Additionally, we should design an audit to spend minimum time and money. Since control of actual registration of the QS-9000 is external, we deploy AUDITING TO A STRATEGIC INTENT internally-like a pulse check of the system. The paper differentiates between IS and IS NOT of QS-9000, suggests essential output measures that jointly act as a beat of the system, and outlines the audit details to check the beat with minimal investment. The quality systems will continue to evolve but the same combined output measures would continue to remain the robust indicators of implementation effectiveness.
展开▼
