Intelligent Resource Allocation-Solutions and Pathways in a Workforce Planning Problem

摘要

The paper is based on FieldExchange - a computer system responsible for monitoring and supporting resource re-distribution decision making in BT's Operational Resource Management units. This paper considers the problem of resource allocation in the service industries approached from an agent-based perspective. The problem is formulated as a centralized/distributed planning problem. The paper describes the context of this solution, the general model and solution and four specific implementations with results and discussion.