Toward a Contextual Information Service supporting adaptability and awareness promotion in CSCW systems

摘要

A modelling approach based on a hierarchy of components containing different aggregated views of the whole system, and on consistency criteria guaranteeing the coherence of the different views, is here advocated as a mean to manage the nature and the complexity of contextual information that actors in a cooperative environment should access to effectively coordinate their activities. We concentrate on two aspects of CSCW systems: adaptability of the work and of the related coordination patterns to the varying organizational needs and the management of the mutual awareness actors use to complement those patterns during their cooperative activities.