BALANCE SCORE CARD: RELEVANCE OF OPERATIONAL METRICS IN MODERN BUSINESS MANAGEMENT. (PRACTICAL EXPERIENCE OF NCR)

摘要

This presentation briefly describes the concept of the Balance Score Card (BSC) within thernTotal Management System models, give some hints on recommended implementation steps andrnpost-implementation activities, and describes the NCR experience with the use of the BSC,rnavailable in our intranet for easy access of all employees to the Company Indicators and Paretornanalysis on defects.