AN EVALUATION INDEX SYSTEM OF KNOWLEDGE-INTENSIVE CORE PROCESSES BASED ON WULI-SHILI-RENLI METHODOLOGY

摘要

@@With the coming of the era of knowledge economy. The importance of knowledge management has been recognized by more and more organizations Process-oriented knowledge management is an important direction of knowledge management,and the identification of knowledge-intensive core processes which contain a great deal of knowledge means a lot to knowledge management implementation in the corporation.In this paper.business processes are analyzed from the perspective of knowledge,and an evaluation index system of process knowledge is proposed from the aspects of Wuli.Shill,Renli on basis that the characteristics of core processes and knowledgeintensive processes are summed up.Based on the evaluation results,the fuzzy comprehensive evaluation method is brought in to identify the knowledge-intensive core processes which create most values in the enterprise. And finally a case is introduced to show the usefulness of the evaluation system.