METHOD FOR DETERMINING THE QUALITY OF SERVICES IN A TIME-ORIENTED AND EXPERIENCE-ORIENTED MANNER AND FOR DETECTING COMPLAINTS AND ERROR REPORTS OF THE CUSTOMER IN A TIME-ORIENTED AND EXPERIENCE-ORIENTED MANNER ON THE TERMINAL OF THE CUSTOMER IN TELECOMMUNICATIONS NETWORKS, PARTICULARLY IN MOBILE RADIO NETWORKS AND/OR FIXED

摘要

The invention relates to a method and device for determining the quality of services in a time-oriented and experience-oriented manner and for detecting complaints and error reports of the customer in a time-oriented and experience-oriented manner on the terminal of the customer in telecommunications networks, particularly in mobile radio networks and/or fixed networks. It is demonstrated how technical measured data, on the one hand, and the subjective feeling of the customer, on the other hand, can be directly associated with one another.