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Contact entity treatment method for contacts across a communications network uses an automated pattern to identify characteristic features in the contact entity of a person contacting the entity
Contact entity treatment method for contacts across a communications network uses an automated pattern to identify characteristic features in the contact entity of a person contacting the entity
Preset measures are initiated for further treatment of a contact by relying on characteristic features in a contact entity for a person contacting the entity. Steps are taken to determine further routing of a contact. These steps determine the type and manner of a communication between a contact entity and a person making a contact.
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