首页> 外国专利> REAL-TIME EXPERIENCE ANALYSIS SYSTEM AND METHOD FOR ANALYZING AND DIAGRAMMING A SERVICE PROCESS FROM A FUNCTIONAL PERSPECTIVE, A BEHAVIORAL PERSPECTIVE, AND AN EXPERIENTIAL PERSPECTIVE

REAL-TIME EXPERIENCE ANALYSIS SYSTEM AND METHOD FOR ANALYZING AND DIAGRAMMING A SERVICE PROCESS FROM A FUNCTIONAL PERSPECTIVE, A BEHAVIORAL PERSPECTIVE, AND AN EXPERIENTIAL PERSPECTIVE

机译:从功能角度,行为角度和经验角度分析和显示服务过程的实时体验分析系统和方法

摘要

PURPOSE: A real-time experience analysis system and a method thereof are provided to individually or integrally analyze and diagram subjective and experiential indexes of various related stakeholders in a service process in real time.;CONSTITUTION: A real time experience analysis server collects input data for evaluating a specific service from a terminal device(S320). The server selects an experience evaluation index based on the input data(S330). The server transmits question data including the experience evaluation index to the terminal device(S340). The server generates evaluation result data for the specific service based on response data received from the terminal device(S350).;COPYRIGHT KIPO 2013;[Reference numerals] (AA) Start; (BB) End; (S310) Is there a terminal device with an input signal?; (S320) Collecting input data to be generated in the terminal device with the input signal; (S330) Selecting an experience evaluation index based on the input data; (S340) Transmitting question data including the experience evaluation index to the terminal device with the input signal; (S350) Generating evaluation result data by evaluating a service based on reponse data for the question data; (S360) Transmitting the evaluation result data to the terminal device with the input signal
机译:目的:提供一种实时体验分析系统及其方法,以实时地对服务过程中各个相关利益相关者的主观和经验指标进行单独或整体分析。用于评估来自终端设备的特定服务(S320)。服务器基于输入数据选择体验评估指标(S330)。服务器将包括体验评估指标的问题数据发送到终端设备(S340)。服务器基于从终端设备接收的响应数据来生成针对特定服务的评估结果数据(S350)。; COPYRIGHT KIPO 2013; [附图标记](AA)开始; (BB)结束; (S310)终端设备是否具有输入信号? (S320)利用输入信号收集在终端设备中生成的输入数据; (S330)根据输入数据选择经验评价指标; (S340)利用输入信号向终端装置发送包含经验评价指标的问题数据。 (S350)通过基于针对所述问题数据的响应数据评估服务来生成评估结果数据; (S360)利用输入信号将评估结果数据发送到终端设备

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