REAL-TIME EXPERIENCE ANALYSIS SYSTEM AND METHOD FOR ANALYZING AND DIAGRAMMING A SERVICE PROCESS FROM A FUNCTIONAL PERSPECTIVE, A BEHAVIORAL PERSPECTIVE, AND AN EXPERIENTIAL PERSPECTIVE

摘要

PURPOSE: A real-time experience analysis system and a method thereof are provided to individually or integrally analyze and diagram subjective and experiential indexes of various related stakeholders in a service process in real time.;CONSTITUTION: A real time experience analysis server collects input data for evaluating a specific service from a terminal device(S320). The server selects an experience evaluation index based on the input data(S330). The server transmits question data including the experience evaluation index to the terminal device(S340). The server generates evaluation result data for the specific service based on response data received from the terminal device(S350).;COPYRIGHT KIPO 2013;[Reference numerals] (AA) Start; (BB) End; (S310) Is there a terminal device with an input signal?; (S320) Collecting input data to be generated in the terminal device with the input signal; (S330) Selecting an experience evaluation index based on the input data; (S340) Transmitting question data including the experience evaluation index to the terminal device with the input signal; (S350) Generating evaluation result data by evaluating a service based on reponse data for the question data; (S360) Transmitting the evaluation result data to the terminal device with the input signal