Systems and methods for correlating computing problems referenced in social-network communications with events potentially responsible for the same

摘要

A computer-implemented method for correlating computing problems referenced in social-network communications with events potentially responsible for the same may include: 1) providing a social-network feedback mechanism that enables users to express frustration with computing problems in real time via a social-network service, 2) detecting at least one user communication generated via the social-network feedback mechanism that references at least one computing problem experienced by a user, and then 3) correlating the computing problem referenced in the user communication with at least one event potentially responsible for the computing problem. Various other methods, systems, and computer-readable media are also disclosed.