Software Support Qualitative Assessment Methodology. Volume 2. The Review ofMetrics for Developing an Information Systems Support Measurement Framework

摘要

The Software Supportability Qualitative Assessment Methodology is a five volumereference set that provides measures to aid in the support of information systems. The volumes are aimed at improving the support process by more accurately assessing the capabilities of support organizations, qualitatively measuring the supportability of fielded systems and evaluating the operational readiness of fielded systems. The five volumes are: (1) Developing Quality Measures for Information Systems Support; (2) The Review of Metrics for Developing an Information Systems Support Measurement Framework; (3) Implementing the Software Supportability Measure; (4) Implementing the Support Organization Assessment Measure; and (5) Implementing the Operational Readiness Measure. This volume provides a survey and evaluation of current metrics in terms of information systems support. Specifically, three classes of metrics are reviewed: software product metrics, life cycle process metrics, and process management metrics.... Life cycle metrics, Systems support, Support measures, Qualitative assessment, Supportability measures, Assessment measures, Readiness measures, Information systems, Software maintenance, Support tools, Tools management.