'Get me the money!' How quality management systems can yield financial and economic benefits

摘要

In this sequel to "Show me the money" (ISO Management Systems March-April 2005), we look at what it takes to "get the money" - actually achieve financial and economic benefits - by applying the eight quality management principles of ISO 9000:2000 forming the heart of ISO 10014, Quality management - Guidelines for realizing financial and economic benefits, now at Draft International Standard (DIS) stage.