Study of parent's satisfaction for online classes under lockdown due to COVID-19 in India

摘要

The Coronavirus pandemic has severely impacted all the operations that demanded physical presence. In the process of encouraging social distancing, the didactic sector has also undergone huge transformation by shifting online. There has been an orbital shift in the instructional and pedagogical technology to keep pace with the current dynamic crisis. The teachers and administration of K-12 schools are working hard to ensure quality education to students but the major stakeholder who is the parent of the child might not be satisfied. Following an extensive literature review, we realized that there is limited research on parent satisfaction with respect to online classes by schools, especially in Indian context. Parents are the ultimate stakeholders and contributors to a child's life and future, therefore understanding their level of contentment is paramount. The research aims at understanding the level of contentment of parents with online classes offered by schools to their wards during the corona pandemic lockdown in India. The research follows survey method to collect responses from 115 parents across India. A survey form through Google forms was shared with the sample which were selected on the basis of judgement sampling. To analyze the data, the statistical tools such as comparative mean, ANOVA and multiple regression have been applied using SPSS. It was found that the parents whose children study in higher and higher secondary classes were more satisfied than the parents whose children study in primary classes. The results also show that 3 factors: Effectiveness of Query Handling, Learning Environment, and Technical Effectiveness of school have a positive impact on the overall satisfaction of the parents towards the online classes. The result will contribute as an input to schools who aim at constantly improving the quality of the learning process. The study will also help to know the satisfaction level of parents which will shape the demand of online classes in India.