Book Review

摘要

A vital role of any healthcare system is to ensure quality of its services and enhancing service delivery at all levels. Quality is critical for improving the effectiveness and efficiency of healthcare and health outcomes thereby increasing patient satisfaction. This book has been designed as an introductory on managing quality in healthcare. It lays down the groundwork for public health professionals in the concept of quality in healthcare management. It is of particular value to public health scholars and health managers involved in planning, designing and implementing quality of healthcare. It has six chapters in all.