Current events in europe

摘要

citing the critical role of customer satisfaction as an increasingly powerful driver of bottom-line business perfor- mance, the European commission initiated a feasibility study for the development of a pan-European customer satisfaction index. Under the leadership of the European Organization for quality (EOQ) and the European Founda- Tion for quality Management (EFQM) and with the support Of a European university network, the European Customer Satisfaction Index (ECSI) is now being developed through A partnership with Arthur Andersen throughout 15 European Countries.