Sustaining continuous improvement: What are the key issues?

摘要

Total Quality Management (TQM) is a long-term pro- cess. It can take an organization between 8 and 10 years to put the fundamental principles, practices, and systems into place, create an organizational culture which is conducive to continuous improvement, and change the values and at- titudes of its people. In requires considerable effort and at- tellectual input by the senior management team and a clear strategic direction.