Developing competences for water utility change programmes

摘要

African and Asian urban water sector organisations recognise the need to support performance improvement and organisational change programmes to meet the growing demands for improved services in challenging environments. Yet many such programmes have not resulted in the desired service improvements. This paper looks at three successful water utilities in Africa and Southern Asia to identify the factors that are contributing to substantial service delivery improvement. This analysis is used to inform the competencies required of senior managers and engineers responsible for water utility change programmes. How to develop the necessary competences through targeted management development programmes is considered by reviewing selected urban water sector management development programmes in India and Africa. Increasingly engineers working in the developing world are expected to focus on effective service management in challenging environments, and develop appropriate competences.