Predictors of parents' satisfaction with their children's school

摘要

Purpose – The purpose of this paper is to identify factors of parent satisfaction, then identify predictors of overall school satisfaction among three groups of variables: district characteristics, parent demographics, and school satisfaction factors. Despite the importance of parents in the success of schoolchildren, few empirical studies address the complexities and factor structure of parent satisfaction with their children's school. Design/methodology/approach – This paper reports findings from a survey of 30,279 parents from 121 schools in 27 school districts across the USA conducted by Harris Interactive, Inc. The researchers employed factor analysis to identify factors of parent satisfaction, and then regressed overall satisfaction on district characteristics, demographic variables, and satisfaction factors. Findings – In this paper three parent satisfaction factors were found: the extent to which parents received adequate information from the school about their children, and the degree of involvement the school and teachers afforded them, the adequacy of school resources, and the extent to which school leadership (Board of Education and School Superintendent) was effective and managed the school budget well. These factors significantly predicted overall parent/school satisfaction even after district and demographics were controlled. Originality/value – The study increases one's understanding of the underlying factors that explain parent satisfaction, and demographic, and district characteristics that predict parents' satisfaction. The findings suggest factors that school administrators manage these factors in order to improve parent satisfaction.