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A Social Work Approach to Patron Services

机译:顾客服务的社会工作方法

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Drawing on the connections between what they term the “sister professions” of social work and librarianship, Sara K. Zettervall and Mary C. Nienow’s book, Whole Person Librarianship: A Social Work Approach to Patron Services, provides a comprehensive guide to implementing social work tools and methods for librarianship. Zettervall is a professional librarian, holds both MLIS and MFA degrees, and provides consulting and training on implementing social work concepts in librarianship. Dr. Nienow is an assistant professor of social work at the University of Wisconsin-Eau Claire, with expertise in policy and program development and advocacy support for non-profit organizations. Whole Person Librarianship begins with a brief history of both librarianship and social work and introduces core values and the history of collaboration between librarians and social workers. Each chapter of the text focuses on a specific topic related to social work approaches to librarianship, with a series of online resources provided at the end of each chapter. The online resources provide additional information, as well as tools and worksheets that can be directly implemented. The chapters also rely on a series of powerful case studies that illustrate how implementing social work approaches in librarianship can be successful.
机译:绘制他们在社会工作和图书馆假期的“姐妹专业”之间的联系,Sara K. Zettervall和Mary C. Nienow的书籍,全人图书馆:顾客的社会工作方法,提供了实施社会工作的全面指南图书馆员的工具和方法。 Zettervall是一位专业的图书管理员,拥有MLIS和MFA度,并提供关于在图书馆员的社会工作概念实施咨询和培训。 Nienow博士是威斯康星大学 - 橡木克莱尔大学社会工作助理教授,具有政策和方案开发和对非营利组织的宣传支持的专业知识。整个人员图书馆始终始于图书馆管理和社会工作的简要历史,并介绍了图书馆员和社会工作者之间的核心价值观和合作历史。文本的每一章都侧重于与图书馆员的社会工作方法相关的特定主题,并在每章结束时提供一系列在线资源。在线资源提供了其他信息,以及可以直接实施的工具和工作表。章节还依赖于一系列强大的案例研究,说明了图书馆员的社会工作方法如何成功。

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