Dilemmas and paradoxes: how managers make the toughest decisions

摘要

Some managerial decisions are straightforward but when they pose complex challenges and involve allocation of scarce resources, dilemmas and paradoxes arise. Through interviews with managers in the Austrian wine industry, the authors find that dilemmas were resolved by choosing or focusing on a single alternative. For paradoxes, managers looked for creative solutions, blending experimentation, humor and past experiences to create outside-the-box solutions to engage all alternatives concurrently.