Message from the Senior Vice President, Global Business Services

摘要

The focus on scientific and technological innovation in physical, chemical, and biological systems has paid off in obvious and ubiquitous ways, yielding sophisticated manufacturing processes and products that have increased quality of life and standards of living around the globe. Today, the vital questions concerning innovation are shifting to examine whether the same will be true for complex global service systems in business and government. There are many good reasons to believe that it will be much more difficult to provide systematic innovation in these service systems.