Law of Unintended Consequences

摘要

Have you ever felt like things just won't turn out right, no matter what you do? The city of New Haven, Conn., must think so. Several years ago, the city went to extraordinary lengths to ensure that its promotional process for lieutenants and captains would withstand legal challenge. It spent $100,000 to have an outside consulting organization (Industrial/Organizational Solutions in Westchester, 111.) design the necessary examinations. IOS performed job analyses; interviewed incumbent captains, lieutenants and their supervisors; and rode with and observed other on-duty officers.