The fire service, like any other service-delivery organization, is changing continually and the rhythm of change has increased drastically during the last two decades. Specifically, the degree of expertise and professionalism required of fire department administrators has increased significantly over the years, a trend that is likely to continue. The fire chief now is the head of a service-delivery organization that is staffed with career employees, volunteers, or a combination of the two. Moreover, chiefs must work effectively within the community and with other officials, both appointed and elected.
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