Organizational diagnostic factors in family business

摘要

Organizational diagnostic factors are factors that need to be explored in order to understand existing strengths and weaknesses of the organization before any changes can take place. The purpose of the diagnostics is to give some clues regarding the existing organizational situation that can either promote or block the oncoming changes. The process of organizational diagnostics usually starts with extracting factors from the best-practice organizational model and using these as guidelines for analysis. However, factors that are normally listed cannot cover all the aspects of every organization. Therefore, the objective of this research was to explore the organizational diagnostic factors in three Thai family businesses that are different from those quoted in the best-practice model. Participants in this study were nine experts who had participated in change management for new information technology (IT) systems in their businesses. The methodology used in this research, as suggested by Di Pofi (2002), was qualitative analysis by conducting in-depth interviews with all participants.