The benefits of coaching the coach

摘要

A study of the training programs offered to managers who coach employees has revealed how organizations could offer them far more support to develop their skills. The findings of the research indicated that although 58.7 per cent of the managers interviewed had received some support from their organizations, it was often short-lived, and less than a quarter (22.9 per cent) felt they did not need any further support. There was strong demand for longer, more in-depth training that took place on an ongoing basis. Some managers (about 5 per cent) even suggested they wanted formal qualifications in how to coach the staff. The results were based on 580 qualitative interviews with a wide range of general and HR managers all over Australia. It was carried out by Grace McCarthy and Trenton Milner, both from Sydney Business School, and Julia Milner, EDHEC Business School, Roubaix, France.