Current Issues in Tourism Letter: Exploring Cabin Safety Services Needs of Elderly Air Passengers

摘要

The present study was aimed at investigating elderly air passengers' perceptions and behaviours in case of an emergency in the cabin. It is grounded on the idea that if the seniors have the knowledge of what is happening and how to respond, they might effectively protect themselves during a flight should an emergency situation arise. In the study, 296 elderly passengers filled out a questionnaire measuring their awareness of cabin safety knowledge, safety attitudes and behaviour in the event of an emergency. The results indicate that elderly passengers are not familiar with cabin safety information and tend to have incorrect perceptions of some safety regulations. They are also not confident in preparing for an emergency landing and evacuation. It is thus important for airlines and governments to educate elderly passengers before a flight.