Realism or idealism? Corporate social responsibility and the employee stakeholder in the global fast-food industry

摘要

The more extreme forms of employee exploitation, usually found in third world or developing countries, often receive considerable media attention. Much less is said about the exploitation of employees in the industrialised West, where it is often assumed that companies - especially those advocating corporate social responsibility (CSR) - will not only respect employees' rights, by adhering to national and supranational law, but will also provide employees with decent pay and working conditions. This paper critically examines this assumption by providing a qualitative international analysis of the employment practices of the McDonald's Corporation. The findings suggest that, despite being a strong advocate for CSR, low wages, abuses of labour rights and health and safety standards, and union-busting practices are a feature of employment at McDonald's in most countries. In this context, the concept of CSR seems fundamentally unrealistic and could be interpreted as little more than a clever, employer-driven public relations exercise aimed at avoiding harder forms of regulation.