Automating Electronic Records Management in a Transactional Environment: The Philadelphia Story

摘要

The popular and timely notion of reinventing business processes has caught hold at all levels of government. Indeed, many federal, state and municipal governmental entities are currently engaged in re-examining their ways of doing business. In the city of Philadelphia, as elsewhere, the culmination of many of these efforts is the re-design of information technology (IT) systems to support re-defined activities.