THE ESSENTIAL LIBRARIAN: Best practices from a library cat

摘要

Purpose - The purpose of this paper is to encourage substantive personal interaction with public library patrons. Design/methodology/approach - The argument for implementing a service model based on personal interaction is presented. Findings - By using the story of a library cat, library staff can replicate a similar emotional bond and loyalty with its patrons. Originality/value - Affectionate animals can teach us a lot about ourselves and help to improve service to library patrons.