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Comparison of veterinary health services expectations and perceptions between oncologic pet owners non-oncologic pet owners and veterinary staff using the SERVQUAL methodology

机译：使用SERVQUAL方法比较肿瘤宠物主人非肿瘤宠物主人和兽医人员对兽医卫生服务的期望和看法

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摘要

Aim:Client satisfaction gained great importance in health care as a measurement of service quality. One of the most popular methods to evaluate client satisfaction is the SERVQUAL inquiry which measures service quality by evaluating client expectations and services towards a service in five dimensions: Tangibles, Empathy, Assurance, Reliability and Responsiveness.

机译：目的：客户满意度在医疗保健中作为衡量服务质量的重要因素。评估客户满意度的最流行方法之一是SERVQUAL查询，它通过评估客户对五种维度的服务的期望和服务来衡量服务质量：有形，同理心，保证，可靠性和响应能力。

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期刊名称 Veterinary World
作者
Hugo Gregório; Patricia Santos; Isabel Pires; Justina Prada; Felisbina Luísa Queiroga;
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作者单位

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年(卷),期 2016(9),11
年度 2016
页码 1275–1281
总页数 7
原文格式 PDF
正文语种
中图分类动物医学（兽医学）;
关键词
expectations oncology perceptions SERVQUAL veterinary;

机译：期望;肿瘤学;观念;SERVQUAL;兽医;

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专利

1. Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology [J] . Hugo Greg?rio, Patricia Santos, Isabel Pires, Veterinary World . 2016,第11期

机译：使用SERVQUAL方法比较肿瘤宠物所有者，非肿瘤宠物所有者和兽医人员对兽医卫生服务的期望和看法
2. Assessing pet owner and veterinarian perceptions of need for veterinary compounding services in a community pharmacy setting [J] . Bennett Shelby A, Ruisinger Janelle F, Prohaska Emily S, Pharmacy Practice . 2018,第3期

机译：评估宠物主人和兽医在社区药房中对兽医配合服务的需求的看法
3. Pet owners' perception and satisfaction of surgery services and outcomes at the Ashanti Regional Veterinary Clinic; Kumasi, Ghana [J] . Oghenemega Eyarefe, Benjamin Emikpe, Dickson Dei The Veterinary Nurse . 2014,第10期

机译：宠物主人在阿散蒂地区兽医诊所对手术服务和结果的认识和满意度;加纳库马西
4. THE DETERMINANTS OF VETERINARY HOSPITAL SERVICES: PET OWNER SATISFIERS AND DISSATISFIERS IN A TAIWANESE CONTEXT [C] . PHOU SAMBATH, DON JYH-FU JENG, CHING-FU CHEN Annual meeting of the Decision Sciences Institute . 2010

机译：兽医医院服务的决定因素：台湾背景下的宠物所有者满意度和不满意度
5. Pet bereavement counseling: Factors related to pet owner depression in a local veterinary hospital versus a veterinary teaching hospital. [D] . Stutts, Judith Carolyn. 1994

机译：宠物丧亲咨询：与当地兽医医院和兽医教学医院的宠物主人沮丧相关的因素。
6. Assessing pet owner and veterinarian perceptions of need for veterinary compounding services in a community pharmacy setting [O] . Shelby A. Bennett, Janelle F. Ruisinger, Emily S. Prohaska, 2018

机译：评估宠物主人和兽医在社区药房中对兽医配合服务需求的看法
7. Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology [O] . Hugo Gregório, Patricia Santos, Isabel Pires, 2016

机译：兽医卫生服务期望和肿瘤宠物业主，非颁发宠物业主和兽医工作人员使用ServQual方法的比较

Comparison of veterinary health services expectations and perceptions between oncologic pet owners non-oncologic pet owners and veterinary staff using the SERVQUAL methodology

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