试论服务在物业管理中的重要性

摘要

结合物业管理行业的性质，介绍了物业管理服务的内容和本质，对常规性服务、针对性服务以及委托性特约服务的内容进行了归纳总结，探讨了树立优质服务意识，创建优秀服务品牌的策略，提出了服务在物业管理活动中的重要性。%Combining with the features of the property management, the paper introduces the contents and essence of the property management service, sums up the contents for the regular service, respective service and entrusted special service, explores the strategies to establish outstand-ing service ideology and brands, and points out the importance of the services in property management.