广州地铁服务补救探讨

摘要

The paper makes analysis on service failures in the operation process by Guangzhou metro, and proposes principles and measures to carry out the service remedy in order to further improve satisfaction and patronage of passengers to the metro company.%　　对广州地铁在运营过程中的服务失误进行分析，提出在地铁开展服务补救的原则和措施，从而不断提高乘客对地铁公司的满意度和忠诚度，为其他城市地铁的运营服务补救提供参考依据。