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员工建言与发言研究审视与整合--基于本质和效应的分析

         

摘要

Contrary to negative reactions like counterproductive work behavior,employee voice(EV)is employees’ autonomous and active vocal behavior,which can provide opportunities for the solution to a variety of problems for both sides of employees and organizations,thereby bringing multi-effects and thus being of great research value. However,though various and numerous,extant EV research is fragmented,narrowed and sometimes conclusion-divergent,and on the whole in a status of segregation and lack of communication and integration due to perspective differences. Based on EV’s evolution context and the concepts like zone of acceptance,this paper inquires the nature and general intension of EV,highlights the significance of voice to employees,and raises the concept of peripheral zone of acceptance. This paper reviews and inspects EV research focusing on EV effects from the perspectives of pluralist industrial relation view and unary human resource management theory,and constructs an integrated framework of EV research and two-dimensional continuum of EV’s presentation form,to form more comprehensive and deep understanding of EV and have implications for future research and practice.%员工发言(建言)相对于反生产行为等消极反应是员工的一种自主积极的发声行为,能为员工和组织双方多种问题的解决提供契机,从而带来多重效应,因而极具研究价值。然而,已有的研究虽然繁多但是细碎,存在思路片面狭窄、结论分歧矛盾等现象,总体上处于由于视角不同而分隔、缺乏沟通和整合的状态。本文基于员工发言的演进脉络和员工接受区等概念探究了员工发言的本质和一般化含义,突出了建言对员工的意义并提出了周边接受区概念;在此基础上述评和审视了多元劳动关系论和一元人力资源管理论两个视角下的员工发言研究(集中于发言的效应),构建了员工发言研究的整合性框架及其呈现形式的二维连续体,以期对员工发言形成更全面和深入的认识,并对未来的研究和实践有所启示。

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