环境监测一站式窗口服务工作模式探讨

摘要

针对目前环保行业要求狠抓作风效能,提高办事效率,全心全意服务群众的现状,以苏州市环境监测中心站为例,从环境监测业务咨询、网络化业务流程管理、监测报告分类统计细化以及多种形式的群众满意度回访调查等方面探讨环境监测行业一站式窗口服务工作模式。从实际工作内容出发介绍环境监测行业一站式窗口服务方便客户实际需求、始终坚持首问负责制、简化办事流程、间接辅助质量管理的特点,充分发挥服务窗口的示范岗引导作用,为创建环境监测的优质品牌保驾护航。%Taking Suzhou Environmental Monitoring Center Station as an example, this study explored the working mode of one - stop service window in environmental protection industry in terms of environmental monitoring service consultation, network business process management, monitoring reports statistics classification and various forms of satisfaction survey, according to the present situation of promoting environmental protection efficiency, improving work efficiency and advancing devoted service for the public. The one - stop service window can satisfy the actual needs of customers, adhering to the first - asking duty system with simplified process and indirectly aided quality management. It gives full play to the guiding role of the model, and it was created for the high quality brand of environmental monitoring.