患者满意度调查管理的优化及其价值

摘要

患者满意度调查不仅是反映医疗质量的重要管理工具和方法,而且是医疗质量控制的体现,要通过调查对象的全 员化、调查数据搜集的广泛化和调查数据处理的科学化,优化患者满意度调查管理.提高医疗服务质量是提高患者满意度的 根本,加强医患沟通是提高患者满意度的有效途径,要不断提高患者满意度,不断优化患者满意度调查管理.%PSS ( Patient Satisfaction Survey ) is a significant management tool which reflects the quality of medical care , and the embodiment of medical quality control as well. The systematization of survey samples, the diversification of the survey data acquisition, and the scientification of the survey data processing are introduced to optimize PSSM ( Patient Satisfaction Survey Management). To improve the quality of medical services is fundamental and to strengthen the doctor- patient communication an effective way to enhance patient satisfaction. Patient satisfaction should be increasingly enhanced, and PSSM increasingly optimized.