用人文关怀化解医患作为不同利益主体的矛盾冲突

摘要

The Conflicts of doctor - patient relationship reflects their different value pursuits. To the medical side, too much seeking for economic benefits led to incorrect value pursuit; attaching more importance on defensive treatment impaired patients'interests. To the patient side, strengthened consciousness of safeguarding rights led them to an extreme against doctors; longing for health and mutual trust crisis coexist. The authors proposed that humanistic concern is a recipe to solve the doctor - patient conflicts, to the doctors, the knowledge of disease supported by humanistic concern should be always kept in mind; the medical service integrating the humanistic concern should be realized through the medical activities.%医患关系矛盾状态折射出双方各自的价值追求:医方过分逐利导致价值追求错位、重防范导致患者利益受损；惠方维权意识增强促使其走向与医方对峙的极端、健康渴求与信任危机并存.就医方而言,把追名逐利的价值观扭转到全心全意为患者服务上来,使人文关怀贯穿于患者就医过程的始终将是化解医患矛盾冲突的良方,即对疾病的共性认识需要人文关怀的支持——应根植于接诊前的医务人员内心；融入人文关怀的医疗服务是患者诉求实现的保障——应贯穿于患者就医过程始终.