品管圈在提高床头交接班完整率中的应用分析

摘要

Objective:To improve the the completion rate of bed shifting of duty via application of quality con-trol circle( QCC) , and to build a harmonious relationship between doctors and nurses and improve nursing moral standards. Methods:After organizing QCC group, taking improving the completion rate of bed shifting of duty as the theme and analyzing the effect, according to the ten steps of QCC to control the quality. Results:The comple-tion rate of bed shifting of duty was improved from 69% to 69%, the patients' satisfaction was improved from an av-erage of 96 to 100 after the implementation of QCC. Conclusion: QCC can improve the completion rate of bed shifting of duty and patients' satisfaction, and thus worth of promoting in routine nursing.%目的：应用品管圈提高床头交接班完整率，从而构建和谐医护患关系及提升护理伦理道德水准。方法成立品管圈活动小组，对老年心血管科目前的床头交接班进行分析，确定提高床头交接班完整率为活动主题，按照品管圈的十大步骤进行质量控制。结果品管圈活动后，床头交接班完整率由原来的69%上升到90%，患者满意度由改善前的平均96分上升到改善后的100分。结论品管圈活动提升了床头交接班的完整率，提高了患者及家属的满意度，改善了护理质量，值得推广。