山东省某医院“医闹”纠纷原因分析与防范对策探讨

摘要

Objective:To study the cause of the medical disturbances and its influential factors, to formulate the corresponding prevention strategy and measures. Methods:Total 32 medical disturbances in a hospital were an-alyzed and evaluated. Results:The number of medical disturbances in this hospital was declining. The department of maternity, orthopedic, pediatrics had the most medical disturbances. The compensation for the patients with med-ical disturbances was 2. 18 times as the patients without medical disturbances. Conclusion:It should be clear the causes of the medical disturbances and countermeasures should be proposed according to the reasons, rationally re-solve doctor-patient conflicts.%目的：探讨“医闹”纠纷发生的原因及其影响的因素，以制定相应的防范策略和措施。方法选取2003—2012年山东省某二甲医院“医闹”纠纷案例32例，采用Excel 2007录入数据，对其分布特征和影响因素进行资料描述和分析。结果该医院“医闹”数量总体呈下降趋势；“医闹”纠纷高发科室依次为产科、骨科、儿科；“医闹”患方获得的赔偿金额是无“医闹”纠纷赔偿金额的2.18倍。结论要明确“医闹”产生原因并根据原因针对性的提出对策，理性解决医患矛盾。