新医改视域下山东省基层医院患者满意度及影响因素调查与分析∗

摘要

Objective:To understand the present situation of the grass-roots hospital patient satisfaction and influence factors after the implementation of new health care reform, and to put forward the rationalization proposals of improving degree of satisfaction. Methods:Conducted a questionnaire survey to 310 Grassroots hospital patients in Shandong province, and make data statistics and analysis. Results:After the implementation of new health care reform, satisfaction degree of medical services is relatively high in the mass, but there are also some problems. Through the investigation and analysis, the factors influencing patients satisfaction mainly include medical treatment cost, The doctor's technical level, the doctor's service attitude, diagnosis and treatment effect, The cost perform-ance of paying the medical costs and getting medical service price, The situation of meeting the work -up with medical equipment. Conclusion:From the perspective of new health care reform, the ascension of hospital patient satisfaction need to improve the level of basic hospital's medical technology, improve the medical service attitude, strengthen the management and control of medical expenses, and strengthen the government's financial investment.%目的：了解新医改实施后基层医院患者满意度的现状及影响因素，并针对存在的问题和影响因素提出合理化建议。方法选取山东省310名部分基层医院患者进行问卷调查，并进行数据统计分析。结果新医改实施后，基层医院患者对医疗卫生服务的总体满意度相对较高，但也存在一些问题。通过调查与分析，影响患者满意度的因素主要有就医总费用、医生技术水平、医生服务态度、诊疗效果、支付的医疗费用与所得到的医疗服务性价比、医疗设备满足病情检查的情况。结论新医改视域下基层医院患者满意度的提升需要提高基层医院的医疗技术水平，改进医疗服务态度，加强医疗费用的管理和控制，加大政府的财政投入。