论医方与住院患者的沟通技巧

摘要

Good doctor-patient communication is the most effective way to build a harmonious doctor-patient relationship and reduce medical disputes, where the communication skill is the key. In communication with the hospitalized patients, it should pay attention to the communication object choice;the choice of the communicator;communication time, location and the form; pay attention to the communication protocol; using a comprehensible language communication;stand in the perspective of patients in order to enhance the doctor-patient trust and im-prove the doctor-patient relationship.%良好的医患沟通是建立和谐医患关系、减少医患纠纷最有效的途径，而沟通技巧则是良好医患沟通的关键所在。医方在与住院患者沟通过程中，要注意沟通对象的选择；沟通者的选择；沟通时机、地点的选择；沟通形式的选择；沟通者要多站在患方角度考虑，从而增强医患互信，改善医患关系。