公立医院护理人员工作满意度调查及影响因素分析--以潍坊医学院附属医院为例∗

摘要

目的：调查公立医院护理人员的工作满意度情况，分析影响其满意度的相关因素，为提高医院人力资源管理绩效提供依据。方法自行设计调查问卷，运用整群抽样法和SPSS统计软件，选取潍坊医学院附属医院100名护理人员进行调查。结果护理人员工作满意度总分为(92.52±18.17)分，护理人员对工作群体的满意度最高，为(3.89±0.58)分，对工作回报的满意度最低，为(2.19±0.89)分。不同的编制、学历、工作年限及月薪对护理人员的工作满意度得分均有影响。结论目前护理人员工作满意度处于中等水平，医院管理者可以通过构建科学的薪酬体系、建立人性化的值班制度等措施满足护理人员不同的需要，进一步提高护理人员的工作满意度。%Objective:This study is to investigate the job satisfaction of nursing staff in public hospital and ana-lyze the influential factors, thus to provide evidence for improving the performance of human resource management in the hospitals. Methods:A sample of 100 nurses in the affiliated hospital of Weifang Medical University was se-lected to participate in this study with cluster sampling method. Job satisfaction was investigated using self-de-signed questionnaire, and data analysis was conducted with SPSS software. Results:The total score of job satisfac-tion is(92. 52 ± 18. 17). The highest is about their working group with 3. 89 ± 0. 58, while the lowest is about their labor return with(2. 19 ± 0. 89). Authorized strength, education, working years and monthly salary all impact the job satisfaction of nurses. Conclusions:At present, nurses′job satisfaction is at a media level. The managers of public hospitals should build a scientific compensation system and humanized duty system and so on, which can meet the different needs of nursing staff and improve their job satisfaction.