门诊药房工作模式的探讨

摘要

Based on characters of the 2nd Artillery General Hospital of PL A and combined with excellence experience of pharmacy management in China, hospital outpatient pharmacy service process and management mode is improved. In service process optimization, prescription scan, print, picking route improving and open dispensing count are carried out. In management, pharmacy consultation service and performance assessment are also carried out. Outpatient pharmacy service quality and efficiency is improved and medical quality, pharmacy safety management and patient satisfaction are also promoted.%根据二炮总医院自身特点、参照国内一流药房的管理经验,对医院门诊药房的工作流程和管理模式进行了改进.在工作流程上实行了处方扫描,打印调配,优化拣选路径和开放式发药柜台;开展药物咨询服务,实施了绩效考评.通过不断改进,门诊药房在提升服务层次、提高工作效率方面效果显著,保证了医疗质量,提高了患者用药的安全度和满意度.