上海某三级医院品管圈活动中组织因素IPA分析

摘要

Objectives: To investigate and analyze the organizational factors influencing the implementation of Quality Control Circles in a tertiary hospital in shanghai and putting forward suggestions accordingly. Methods: Questionnaire survey was used to the participators in the activities of Quality Control Circles. Using the theory of IPA analyzes their perceptions of the importance degree and actual performance of the organizational factors in the process of implementing Quality Control Circles. Results: what the respondents concern most is the senior manager make financial budget for the activity, and give reward for the effective results, give quality control teams proper rewards, give counselors personal rewards and give the leads of Quality control circle group appropriate rewards. But the above factors are in the third quadrant which is the low priority development area in IPA analysis diagram. Conclusions: The hospital should strengthen the reward to the teams of Quality Control Circle and establish a variety of incentives to promote quality control circle development.%目的：通过调查与分析组织因素在上海某三级医院品管圈推行过程中的影响，提出推进品管圈的建议。方法：采用问卷调查测量参与品管圈活动的成员对组织因素在品管圈推行过程中的重要性程度与实际绩效感知，并运用IPA理论进行分析。结果：受访者对“高阶主管给予财政预算”、“高阶主管奖赏实施成效”、“给予品管圈团队适当奖励”、“给予辅导员个人适当奖励”、“给予圈长个人适当奖励”最关注，但上述组织因素在IPA分析图的第III象限“低优先权发展区”。结论：要促进品管圈的发展，医院应加大对品管圈团队的奖励，建立多种激励措施。