公立医院医疗服务的战略性思考

摘要

Based on the introduction of the background, significance and main content of medical service strategy, with the mode of "five one", patient centered medical service are assured. By establishing integrated appointment platform and centered outpatient service mode, patient's different demands are fully matched. By carrying out "eight promises", hospital brand of high quality service is expanded. With the above countermeasures, the medical service strategy of Wuxi the 2nd People's Hospital is implemented. Thoughts about medical service should focus on quality, continence and patient satisfaction are presented.%通过介绍医疗服务战略的主要内容,从以推行"五个一"模式,确保医疗服务细心到位;建立集约式预约服务平台,确保服务的无缝对接;中心化门诊服务探索,满足患者不同层次就医需求;打造医院优质服务品牌,开展"八项承诺"服务等方面阐述了无锡市第二人民医院实施医疗服务战略的实践,由此提出公立医院服务战略要体现卓越品质、要追求便捷高效以及患者满意等几点思考.