Process Benchmarking Drives WWTP Maintenance Optimization within the National Water and Wastewater Benchmarking Initiative: City of Calgary and the Regional District of Nanaimo Demonstrate that Business Process Design Must Precede Technology

摘要

This case study highlights how advanced metric benchmarking can be used as a tool to prioritizeand initiate detailed process benchmarking. Process benchmarking should be used specifically toguide overall performance improvement. In this case study, process benchmarking was used toimprove maintenance management practices within a group of a dozen advanced water andwastewater utilities within the National Water and Wastewater Benchmarking Initiative inCanada. This technical paper describes how the process benchmarking was undertaken anddisplays some of the results through case studies from the City of Calgary and the RegionalDistrict of Nanaimo.