Delivering Exceptional VPN Service and Support through Service Level Monitoring

摘要

1. IP based services: A huge opportunity But committed Class of Service and customer confidence are key in creating service demand. 2. Packet classification technology can deliver committed class of service.... But consider performance instrumentation for the OSS! 3. Service illumination enhances trust and builds customer confidence. 4. Service Management should be integrated with business needs, not driven by technology. 5. The right solution provides a business platform for future services.