Qualitative analysis of a social knowledge management initiative in an inovation institute

摘要

During the information era, the knowledge became a competitive differential. The knowledge management, despite of not been a new subject, has increased its importance. In this scenario, the use of corporative social networks supporting organizations knowledge management initiatives turns out to be a promising approach. This article presents the results of a qualitative analysis about the knowledge management initiative based in social networks made in a Brazilian innovation institute. The analysis points out some problems and suggests some improvements in organizational knowledge management processes definition.