Quality Management in Further Training and Education Institutions: A Case Study of FTE Colleges in Gauteng Province, South Africa

摘要

This study investigated how a further training and education (FTE) institution manages the culture of quality. The paper sought to adopt a total quality approach in which all of the aspects were assessed and evaluated at FTE colleges, with a view to formulating recommendations to improve quality in most colleges in Gauteng province in South Africa. Various parameters that impact on quality were investigated such as teaching aids, the learning environment, utilisation of technology and better communication skills. Quality was found to be affected by factors such as the learning environment; availability of resources, quality of students enrolled and staff qualifications.